Refund & Cancellation Policy

Effective date: August 2026
Last updated: August 2026

This policy explains when an order may be cancelled, corrected, or refunded by Qboon for Digital Solutions, trading as Qboon ("Qboon", "we", "us"). It applies to every purchase made on qboon.net.

This policy is intended to operate in accordance with Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations issued by Prime Minister's Decree No. 822 of 2019. Nothing in this policy limits any mandatory right granted to you by applicable Egyptian law.

1. Summary

Situation	Can it be cancelled or refunded?
Digital gift card correctly issued and delivered	No — all sales are final, except where required by law
Digital gift card, partially or fully redeemed	No
Change of mind after purchase	No
Scheduled gift not yet sent	Delivery details or timing may be corrected where technically possible; no change-of-mind refund
Card not delivered because of a Qboon or fulfilment failure	Yes — re-delivery or refund if the issue cannot be resolved
Wrong amount or wrong brand caused by Qboon	Yes — corrected or refunded
Wrong recipient details entered by the purchaser	Corrected where technically possible before redemption; no guaranteed refund
Duplicate payment	Yes — duplicate amount refunded
Failed payment where the customer was charged	Reversed or refunded after verification
Order cancelled by Qboon because it cannot be fulfilled	Yes — full refund

2. General refund and cancellation rule

Gift cards sold on Qboon are digital products. Once an order has been successfully paid, confirmed, and the gift card has been issued, the sale is final and is not refundable or cancellable merely because the purchaser changes their mind.

This applies whether the gift card has been purchased for the purchaser or sent as a gift to another person.

Nothing in this section excludes any refund, cancellation, correction, or other remedy that Qboon is legally required to provide under applicable Egyptian law.

3. What cannot be refunded

Except where required by law or where section 4 applies, we do not refund:

A gift card purchased correctly and issued successfully, including an unredeemed card where the purchaser has simply changed their mind.
A gift card that has been redeemed, even partially. Once any part of the value has been spent with the issuing brand, the transaction cannot be reversed.
A gift card that has expired. Validity periods are set by the issuing brand and are shown on the product page before purchase and on the card itself.
An order where the purchaser entered the wrong recipient details, selected the wrong brand, or selected the wrong denomination, if the gift card has already been issued and the error cannot technically be corrected. We will nevertheless try to correct an unredeemed card where technically and operationally possible.
Any card obtained fraudulently, in breach of our Terms & Conditions, or through a payment that was later reversed or disputed improperly.

4. When a refund or correction may apply

A refund, reversal, re-delivery, or correction may be provided in the following circumstances:

Qboon or the issuing brand is unable to fulfil the order.
A digital gift card is not delivered and we are unable to resolve the delivery issue.
Qboon issues the wrong brand or wrong amount compared with the confirmed order.
The same order is charged more than once.
A payment fails but a settled charge remains after verification with our payment processor.
Qboon cancels an order because it cannot be fulfilled.
A refund or other remedy is required under applicable Egyptian law.

Where an issue can reasonably be corrected without refunding the order — for example by re-sending a delivery message or correcting unredeemed recipient details — we may correct the order instead.

5. How to request support, a correction, or a refund

Email: support@qboon.net
Phone: +201055550646
WhatsApp: +201055550646
Web form: the Contact Us page at qboon.net

Please include:

Your order number (it appears in your order confirmation email and in your account order history).
The email address or phone number used to place the order.
The gift card or transaction affected.
A short description of the issue.

Do not send us the full gift card code by email, WhatsApp, or social media. We will never ask you to send the full code through an unsecured channel.

6. How long an approved refund takes

The following timescales apply only where a refund or reversal is approved under this policy or required by law.

Step	Timescale
We acknowledge your request	Within 1 business day
We review the request and tell you the outcome	Within 5 business days of receiving the required information
We instruct an approved refund	Within 2 business days of approval, unless a shorter period is required by law
Money reaches a card or wallet used through Paymob	Usually 5–10 business days after we instruct it, depending on your bank or wallet provider
Money reaches a bank account for bank-transfer orders	Within 14 business days of approval, subject to banking processing times

Refunds are normally returned to the original payment method and in the original currency (Egyptian Pounds, EGP). We cannot normally refund to a different card, a different account, or in cash.

If the original payment method has been closed or has expired, tell us when you contact us. We may request proof of identity and account ownership before using an alternative refund route.

7. Scheduled gifts

If you scheduled a gift card for future delivery, contact us before the scheduled send time if you need to correct the recipient details or delivery time.

We will make the correction where technically possible. Scheduling a gift for future delivery does not create a separate change-of-mind refund right under this policy. Any mandatory rights under applicable law remain unaffected.

8. Correcting an order

Under Article 38 of Consumer Protection Law No. 181 of 2018, distance-contracting rules provide for correction or modification of an order within seven working days from acceptance, subject to the circumstances and procedures provided by law and its Executive Regulations.

If you selected the wrong brand, wrong denomination, or entered the wrong recipient email address or mobile number, contact us as soon as you notice.

Where the gift card remains unredeemed and the change is technically and operationally possible, we will try to correct the order. A correction request does not automatically create a right to a refund except where required by applicable law or where another refund circumstance in this policy applies.

9. Non-delivery, failed and duplicate payments

If a gift card is not delivered. Digital cards are normally delivered within minutes. If a card has not reached the recipient within 24 hours of a successful payment, contact us. We will investigate and re-send or correct the delivery where possible. If the order cannot be fulfilled or delivered because of a Qboon or fulfilment failure, we will refund the affected amount.
If your payment failed but you were charged. Authorisations that do not complete are normally released automatically by your bank or payment provider. If a settled charge remains, contact us with the order reference and transaction date so we can trace it with our payment processor and arrange a reversal or refund where applicable.
If you were charged twice for the same order. Contact us and we will refund the verified duplicate charge in full.
If an order is cancelled by us — for example because a brand cannot fulfil it, the card is unavailable, or the order cannot be completed — we will refund the amount collected for that order.

10. Digital-only product

The gift cards covered by this policy are digital products. There is therefore no physical returns process and no returns address under this policy.

11. Business and bulk orders

Bulk orders placed by a business are subject to the same no-change-of-mind-refund principle unless different written commercial terms have been agreed with Qboon.

Any correction, cancellation, refund, or reversal request must be made by the person named on the order or an authorised representative of the same organisation.

Orders settled by bank transfer or on account are refunded to the originating bank account where a refund is approved or legally required, and we may request a signed request on company letterhead and proof of account ownership before releasing funds.

12. If you are not satisfied

If you disagree with a decision we have made, reply to us and ask for the matter to be escalated. A senior member of the team will review it and respond within 5 business days.

If you remain unsatisfied, you may refer the matter to the Consumer Protection Agency of Egypt (19588).

Please contact us before raising a chargeback with your bank. Where the matter can be resolved directly, doing so may avoid unnecessary delays.

13. Changes to this policy

We may update this policy. The version in force is the one published on this page on the date of your order. Material changes do not apply retroactively where doing so would reduce rights already acquired under applicable law or the terms in force at the time of purchase.

14. Contact

Qboon for Digital Solutions (trading as Qboon)
Unit D-53, Capital Mall, 5th Settlement, New Cairo
Email: support@qboon.net · Phone: +201055550646 · WhatsApp: +201055550646
Commercial Registration No.: 255699

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