Terms & Conditions

Terms & Conditions

Effective date: August 2026
Last updated: August 2026

These Terms & Conditions govern your use of the Qboon website and mobile experience at qboon.net and every purchase, gift and redemption made through it. Please read them before you buy.

Qboon is operated by Qboon for Digital Solutions, a company registered in the Arab Republic of Egypt under Commercial Registration No. 255699 and , with its registered office at Unit D-53, Capital Mall 5th settlement ("Qboon", "we", "us", "our").

By creating an account, placing an order, or using a gift card bought on Qboon, you agree to these Terms. If you do not agree, do not use the platform.

1. Definitions

• Platform — the Qboon website, its checkout, and any Qboon application or gift-claim link.
• Gift card — a digital or physical voucher, sold on the Platform, that can be exchanged for goods or services with the brand named on it.
• Partner brand — the merchant that issues the gift card and honours it on redemption.
• Purchaser — the person or organisation that pays for an order.
• Recipient — the person the gift card is delivered to, who may be the purchaser.
• Order — a completed, paid purchase on the Platform.

2. Who we are and what we do

Qboon is a marketplace for gift cards. We list gift cards issued by partner brands and distribute them under agreement with those brands.

Qboon is not the issuer of the gift cards it sells. The partner brand named on a card is the issuer and is responsible for honouring it against goods or services. Qboon is responsible for selling the card to you correctly, delivering it, and supporting you if something goes wrong — and we will always help you resolve an issue with a brand.

A gift card sold on Qboon is a voucher for goods or services from the named brand. It is not a bank account, not a payment card, not an electronic money instrument and not a stored-value payment instrument. It bears no interest, cannot be used to send money to another person, and cannot be exchanged for cash.

3. Eligibility and your account

You must be at least 18 years old and legally capable of entering into contracts to buy on Qboon. If you are buying on behalf of an organisation, you confirm you are authorised to bind it.

You must give accurate registration and order information and keep it up to date. Recipient email addresses and mobile numbers must be correct — a card delivered to the address you entered has been delivered correctly, and we cannot recall it once redeemed.

You are responsible for everything done under your account and for keeping your credentials confidential. Tell us immediately at support@qboon.net if you suspect unauthorised access.

We may suspend or close an account that breaches these Terms, that we reasonably suspect of fraud, or that we are required to restrict by law or by our payment provider.

4. Prices, taxes and orders

All prices are shown in Egyptian Pounds (EGP) and include value added tax where it applies. Any service or delivery fee is shown separately at checkout before you pay. A tax invoice is issued for business orders on request.

Placing an order is an offer to buy. The contract is formed when we confirm the order and payment succeeds. Until then we may decline an order — for example if a card is out of stock, a price was displayed incorrectly, the brand cannot fulfil it, or the order fails our fraud or sanctions checks. If we decline an order after taking payment, we refund you in full.

We may set limits on order value, quantity per customer, or the number of orders in a period. These limits exist for fraud control and may change without notice.

5. Payment

Card and wallet payments are processed by Paymob, a payment service provider licensed in Egypt, and by the acquiring banks it works with. Qboon does not receive, process or store your full card number, expiry date or CVV. Your card details are entered on the processor's secure page.

Where we offer payment by bank transfer or on account for business customers, the order is fulfilled once the funds clear and any agreed credit terms apply.

By paying, you confirm you are the authorised holder of the payment method used. We may ask for identity verification before releasing an order and may cancel and refund an order where verification fails.

6. Delivery

Digital gift cards are delivered electronically — by email, SMS, or a secure claim link — to the details you provide at checkout. Delivery is normally within minutes of a successful payment. Where a brand's fulfilment is delayed, we will tell you and keep you updated.

You may schedule a gift for a future date and time. A scheduled gift is sent at the time you chose; before that time you can cancel it free of charge.

Physical cards, where offered, are delivered to the address given at checkout within the timescale shown at the time of ordering.

If a card does not arrive, see section 9 of the Refund & Cancellation Policy.

7. Using a gift card

• Keep the code secret. A gift card code works like cash. Anyone who has the code can redeem it. Do not post it publicly or share it with anyone you do not intend to give the card to.
• Lost or shared codes. We cannot replace a card whose code has been redeemed by someone else after you shared, published or forwarded it. If you believe a code was intercepted before it reached the recipient, contact us immediately and we will investigate and, where the card is still unredeemed, void and reissue it.
• Transfer. You may give a gift card to someone else. Gift cards may not be resold, offered for sale, traded, auctioned, or used as a prize in a promotion without our written consent.
• No cash. Gift cards cannot be exchanged for cash, refunded to cash, or used to obtain credit, except where Egyptian law requires otherwise.
• No reloading. Gift cards sold on Qboon carry a fixed value and cannot be topped up.
• Balance. Where the partner brand supports partial redemption, any unspent balance stays on the card until it is used or the card expires. Where the brand does not, the whole value must be used in a single transaction and no change is given.
• Expiry. Each card has a validity period set by the issuing brand. It is shown on the product page before you buy and on the card. We will not shorten the validity of a card after you have bought it.

8. Redemption

A gift card is redeemed with the partner brand, not with Qboon. Depending on the brand, redemption may be available online, in store, or both; the channels available for a given card are shown on its product page and in the delivery message.

Redemption is subject to the partner brand's own terms, which may include exclusions on certain products, non-combination with other promotions, or a requirement to hold an account with that brand. Where those terms conflict with these Terms in respect of how a card is used at the brand, the brand's terms apply to that use.

If a brand refuses to honour a valid, unexpired, unredeemed card, contact us. We will take it up with the brand and, where it cannot be resolved, refund you.

9. Cancellations and refunds

Cancellation and refund rights are set out in full in the Refund & Cancellation Policy, which forms part of these Terms. In summary: an unredeemed gift card can be cancelled for a full refund within 14 days of purchase; a card that has been redeemed, in whole or in part, cannot.

10. Acceptable use

You must not:

• use the Platform for any unlawful purpose, or in breach of Egyptian anti-money-laundering, counter-terrorist-financing or sanctions law;
• buy gift cards to launder funds, to transfer value to a third party in place of a payment, or in response to a demand from anyone claiming to be a government body, a utility, a bank, or a debt collector — no legitimate authority in Egypt asks to be paid in gift cards;
• use a payment method you are not authorised to use;
• attempt to obtain, guess, scrape or brute-force gift card codes;
• interfere with the Platform, its security, or its availability, or use automated means to access it beyond ordinary browsing;
• resell access to the Platform or use it to operate a competing service;
• misrepresent your identity or your authority to act for an organisation.

We may cancel affected orders, void affected cards and close accounts where these rules are broken, and we will report suspected criminal activity to the competent authorities.

11. Intellectual property

The Platform, its design, text, software and the Qboon name and logo belong to us or our licensors. Partner brand names, logos and card artwork belong to those brands and are shown under licence for the purpose of selling their cards. Nothing on the Platform grants you any right to use those marks.

12. Availability and content accuracy

We work to keep the Platform available and accurate, but we do not guarantee uninterrupted service. Catalogue content, including brand descriptions, denominations and redemption information, is supplied largely by the partner brands. Where we discover a material error in a price or a card's terms after you have ordered, we will contact you and give you the choice of proceeding on the corrected terms or cancelling for a full refund.

13. Liability

Nothing in these Terms excludes liability for fraud, for death or personal injury caused by our negligence, or for anything that cannot be excluded under Egyptian law, including your rights under Consumer Protection Law No. 181 of 2018.

Subject to that, our total liability in connection with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, for loss of profit or opportunity, or for loss arising from a partner brand's own acts, its insolvency, or its decision to change or discontinue its products.

14. Privacy

Personal data is handled as described in our Privacy Policy, which forms part of these Terms. Where you provide us with a recipient's name, email address or mobile number, you confirm you are entitled to give it to us for the purpose of delivering the gift.

15. Changes to these Terms

We may update these Terms. The version that applies to an order is the one published at the time the order was placed. We will publish material changes on this page with a new effective date, and where the change is significant we will notify registered account holders.

16. Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute that cannot be resolved between us falls to the exclusive jurisdiction of the competent courts of Cairo, Egypt, without prejudice to your right as a consumer to refer a complaint to the Consumer Protection Agency of Egypt 19588.

If any provision of these Terms is found unenforceable, the rest remains in force.

The Arabic version of these Terms is the binding version in the event of any discrepancy with the English text.

17. Contact

Qboon for Digital Solutions (trading as Qboon)
Unit D-53 Capital Mall 5th Settlement, New Cairo
Email: info@qboon.net · Legal: legal@qboon.net · Phone: +201055550646
Commercial Registration No.: 255699 ·